FRONT DESK OFFICER. Communication and interpersonal skills are the top skills that help them do their job easily. Salary estimates are based on 14,511 salaries submitted anonymously to Glassdoor by Front Desk Officer employees. Troubleshot and resolved problems and handling customer complaints. Led and assisted with front office functions. Customer service is their prime role and responsibility. Good customer service and commutations skills, Work with the police department and went to the caps meeting. Detect suspicious activities and watch for criminal acts. Hiring a Front Desk Representative? Key tasks of a Front Desk Officer include correspondence sorting, front desk handling and serving as a point of contact for incoming clients. Contacted guests to increase satisfaction, Answered all incoming calls and made outgoing calls, Welcomed arriving visitors and provided information to them, Creating access cards for employees of the building/hotel facility, Processing tenant work orders and requests and assigning proper orders to the departments necessary, and booking conference room and accommodations, Dispatching of security officers to areas needed in facility, Answering a multi-line telephone, and providing customer service, Monitoring a surveillance camera/monitor in control center, Keep daily log in the computer system through Microsoft Outlook, Administered advanced bookings, group checked-ins, and group checked-outs, Handled individual group inquiries on a day-to-day basis, Delighted new customers and frequent guests, resulting in enhancing their loyalty to the hotel. Ensured smooth check-in and check-out of all guests through properly handling guest accounts. Here are five characteristics of a good front desk officer: 1. Checked in visitors and employees and communicated directly with customers either by telephone, electronically, or face-to-face. © 2020 Job Hero Limited. Hotel Front Desk Officer Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Pleasant Demeanor. Always have positive mental attitude, friendly & warming, healing hands and beautiful & charming smile. Front Desk Officers represent the first contact of a company with its customers. Assign rooms pertinent to guests' needs and choice, Instruct bellman to assist guests with luggage and room moves, Computed bills, collected payments, and made change for guests, Make badges for visitors and employees when needed, 20 minute inspections, 5 minutes alarm response, door unlock, Enter parking citations into the data base/e-room, Monitor activity in and around assigned area, Handle all information as confidential and respect all individuals right to privacy, Provide escort services to visitors and medical personnel. 109 Front Desk Officer jobs available in Lagos on Review Our Privacy Policy. Duties. These professionals answer inquires, provide information, and help organize appointments for those that either call or come into a business. The front desk really carries a lot of weight.” Eileen is right. Maintained rate parity through all the distributing channels. Balanced cash registry; reconciled daily transactions and monthly GL accounts. Excellent verbal and written communication skills, with the ability to communicate effectively and professionally with all staff, management, and clients. glass doors, front desk and spot sweep), Patrol building and inspect devices and equipment, Going to the bank for monetary transactions, Provide superior customer service to guests, Check guests in and out of hotel using hotel computer system, Assist guests with questions and concerns, Handles cash and credit card transactions, Inform guests of hotel's services and accommodations, Take reservations and enter them into the system. Responded promptly to customer inquiries, handled and resolved customer complaints. Flexible and hardworking with the drive to succeed. Ensured the optimum comfort of all guests in reception area and accommodated special requests. Maintain an inventory of vacancies, reservations and room assignments. Front Desk Officer with 10+ years of administrative experience. Maintain hard copy and electronic filing system. Unlocked, presence of unauthorized persons etc. Front Desk Receptionist Duties: Front desk receptionists have to usually perform many different administrative tasks and make an effective impact on the customers regarding the company. Sign up for Workable's 15-day free trial to post this job and hire better, faster. Front Desk Officer with 10+ years of administrative experience. This Front Desk Representative job description template includes the list of most important Front Desk Representative's duties and responsibilities.It is customizable and ready to post to job boards. The Front Desk Officer is responsible for acting as a gatekeeper, directing clients and service personnel to appropriate departments and ensuring that the proper channels are maintained in communications and personnel interaction from an entry point perspective. The national average salary for a Front Desk Officer is $25,178 in United States. A high school diploma is sufficient for the job, although a degree in a relevant field is common experience in many candidates' resumes. See our sample Front Desk Officer Cover Letter. Processed guest payments for room charges, food and beverage charges, and phone charges. Sometimes they have to work with other employees at the front desk to handle a difficult problem. 950 Front Desk Officer jobs available on Registered every guests, greeted all visitors, logged requests and issued room keys. Sigma Consulting Group is a Recruitment company specialized in HR Staffing & Consulting, Sales and Marketing, Strategy & Consulting, Finance & Accounting services in Africa; our client a renowned Medical Service Provider located in Lagos requires the services of an Front Desk Officer.. SUMMARY They handle reservations, check-in and checkout, customer service and concierge functions. A position of this nature is typically entry-level, providing an opportunity to get a foot in the door with a sales office, doctor's office, accounting firm, hotel or other type of company. Offering prompt resolution to any problem that arises with the treatment. Front Desk Officer with 10+ years of administrative experience. Excellent verbal and written communication skills, with the ability to communicate effectively and professionally with all staff, management, and clients. Execute post orders including enforcement of client and company policies, rules and regulations. At the front desk, it is important to have a person who is genuinely good natured. A Front Desk Clerk represents the first point of contact with the clients of a business, hotel or doctor’s office. Well-trained of specific treatments such as body treatments (scrub polish and wrap/mask), body massages (Swedish massage, foot reflexology, sports massage), herbal compress, hot stone massage, lava shell massage, facial treatments and bath rituals. Apply to Front Desk Agent, Police Officer, Security Officer and more! A front desk office assistant has a variety of duties. Actively converted customer inquiries into confirmed sales and took bookings from various sources. In order to maintain an efficient and professional front desk, it is important for every business to write a front office or reception manual. Use it to save time, attract qualified candidates and hire best employees. A front desk officer serves as the first point of contact for guests at a hotel or other accommodation. Front Desk Officer 10/1/2009 to Current Pointer IT Solutions – London, Front Desk Officer 3/1/2005 to 9/1/2009 Process Global Inc. – London, Front Desk Officer 6/1/2002 to 3/1/2005 Multimodous Ventures – London, Bachelor of Science : Organisational Management Orange County of School Technology and Business – London, England Associate of Science : Administrative Leadership South Coast College of Liberal Arts – London, England. Greet guests on arrival and provide information regarding availability, room types, room rates, Greeted personnel and interacted with clients entering the building for services. We have to train our desk staff to be extremely resourceful, to think on their feet, and think of creative solutions to different situations. 800-652-8430Mon-Fri 8am-8pm CSTSat 8am-5pm CST / Sun 10am-6pm CST. Balanced all rebates and miscellaneous charges. Front Desk Representative Interview Questions. Front Desk Agent, Front End Associate, Front Desk Manager and more! Coordinate and maintain records for staff office space, phones, and office keys. Greet all guests in a courteous and professional manner. Job brief. Front desk employees often have to work with others. Job Location: Kathmandu. Assign rooms to guests pertinent to their needs and choice, Instruct bell boys to assist guests with luggage, Provide information regarding hotel policies and activities in response to queries both on the phone and in person, Maintain inventories pertinent to vacancies, reservations and rooms, Compile reports relevant to guest accounts, receipts and vouchers both manually and electronically, Processed cash, debit and credit card transactions, Entered data into spreadsheets to complete statistics and kept records for access control to facility, Provided information services to personnel, Communicated and coordinated services with other departments, Issued keys, provided access to high security area and entered information into database, Performed background checks to over 30,000 selected personnel including students, faculty, staff, contractors and general public annually, Patrolled hospital area and assisted officers making arrests, Patrolled main hospital and campus garages and wrote tickets for parking violations, Escorted patients from the emergency room area for medical evaluations, Assisted hospital staff with difficult patients. Know the Product. Responsible for keeping all logs of guest and visitors signing in and out. The term has more specific meanings in hotels, investment banking, and sports. Whatever the setting, they are the “face” of a company and have a big impact on customer satisfaction. 9. Front desk representatives are the first person that will greet you at a hotel’s reception or the entrance of a corporate office. Front Desk Job Description The position for a Front Desk Officer is an administrative role. Patrol facility or main post as instructed and serve as a general security presence and visible deterrent to crime. Furthermore, duties include responding to complaints, service issues and other general questions or concerns as appropriate. Completed and maintained visitor logs as required. These cookies only collect personal data when you opt in to build a CV. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. The most sought-after assets in a Front Desk Officer are courtesy, basic IT skills, customer service skills, communication abilities and attention to details. We make the hiring process one step easier by giving you a template to simply post to our site. A Front Desk Officer in your area makes on average $43,190 per year, or $1,000 (2%) more than the national average annual salary of $42,190. © 2021, Bold Limited. Job Description Front desk officers are trained on the job, and many front desk officers work closely with the executive officers, attending meetings, taking notes, and assisting them with day to day tasks. Greet guests and provide them with superb customer service. Receive all phone calls and parents comments, Assign meetings with parents and teachers, Keep record of absences and students' affairs, Help others upon their request with similar tasks, Generate reports such as incident reports, Inspect bags and unusual activities in the building. Avoid slouching, leaning over the desk, etc when serving guests. Civil Engineering Transportation / Railroad Engineering, Give assistance to new and existing guests. Front Desk Clerk Resume Objectives. Ensured safety of all city park personnel within the building. Looking for cover letter ideas? Answered telephones and courteously assisted customers within high-volume, deadline-driven settings. However, a front desk agent cannot show signs of tiredness or fatigue. Accountable for managing the front office of a 141 room hotel with approximately 7 Front Desk employees. The front desk does carry a lot of weight. Sign up for similar job alerts. All rights reserved. ️ Check out our Complete List (500+) of Job Description Templates!. Daily patrolled on foot to ensure the security of assigned area. Front Desk Officer Resume Examples. A Front Desk Clerk serves as a company’s first contact with customers and potential customers. Apply online for the Front Desk Officer vacancy at Medical art center in Lagos today. Recommended top dining and entertainment options for guests. Front Desk Officers work at the reception area of an organization and are mainly responsible for guiding guests and maintaining security. Standard Operating Procedures ensure that each staff member is aware of their duties and have the specific knowledge to perform their job satisfactorily. Attending to customers, keeping records of visits and appointments. Examining gates, doors and windows to determine the security. Other times, they have to communicate with people in different departments within the hotel—including parking, housekeeping, and management—to ensure that guests are satisfied with their stay. *Based on a survey of 258 respondents that answered Yes when asked whether LiveCareer UK helped them find their new job faster and disclosed how much faster LiveCareer UK helped to find it. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Make sure that you are aware of the requirements of the front desk job position that you are applying for. Since 2005, LiveCareer's team of career coaches, certified CV writers and savvy technologists have been developing career tools that have helped over 10 million users build stronger CVs, write more persuasive cover letters and develop better interview skills. Perform general clerical duties to include but not limited to photocopying, faxing, mailing and filling. Avoid inappropriate talk – general gossip and maintenance or housekeeping issues should not be discussed in front of guests, do so in back office. What do you think are the basic tasks of an office Front Desk Officer? Performing spa services according to standard operating procedure with attention to details. Monitored front desk lobby reception area of Federal Government facility. Apply today Greeting and welcoming anyone who walks into the building. Handled cash, check, credit card, and billing transactions. Peen Nigeria Limited is licensed to provide Stevedoring services in Nigeria. Filing, mail distribution and use of a computer usually are necessary. Create log reports for all events during shift. Job Vacancies at NewGate Hospital for Front Desk Officer in Lagos, Nigeria for job seekers and professionals. Respond to emergencies, such as medical and bomb threats; and to alarms, such as fire and intrusion by following emergency response proceedings. Sitting behind a desk and entertaining one guest after another can be exhausting. Front desk receptionist work description also entails enforcing basic security procedures in the organization by monitoring log book, notifying the security officer about unescorted guests and emergency situations; and also assisting in issuing guest passes and employee ID cards. Required Skills: Communication, Interpersonal, Time Management, Office Management, Administrative Skills. Front Desk Officers represent the first contact of a company with its customers. Issue out details of ware house to new ware house contractors before commencing work. Detail-orientated and possesses strong interpersonal, organisational, and time management skills. Now Reading Front Desk Officer CV Template, and our partners use cookies. Managed front desk tasks for a 200-room full serviced hotel. Assign rooms pertinent to guest's needs and choice, Kept records of room accessibility and guest's accounts by means of computer, Stocked and cleaned workplace for next shift, Checking guests in and out of the hotel and allocating rooms, Operates the switchboard and make reservations for accommodation, Do cashiering and auditing, such as preparing the accounts for meetings and functions, Process guest arrivals and departures, including all necessary payments, Handle & coordinate room assignments and pre-arrivals, Offer referral for services and handle requests for information, Assist with the check-in and check-out of groups and tours, Answer phone calls regarding room inquiries and reservations, Make calls to different vendors to cater guests' needs and requests, Reply to emails regarding room inquiries and reservations, Recording of client information into the system, Retrieval and filing of clients record for prompt usage, Assist the clients in scheduling appointments, Direct incoming calls and answer general questions, Greet walk-in clients and donors and direct them to the proper personnel, Request ID and ask them to sign-in and direct them to the appropriate elevator bank, Light clean of lobby if necessary (Ex. Answered patients' and customers' inquiries. Improved customer service through the development of new policies and procedures. ranks number 1 out of 50 states nationwide for Front Desk Officer … CV Tips: How to Show Enthusiasm & Excitement, Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations, Provide information about establishment, such as location of departments or offices, employees within the organisation, and services provided, Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or schedulling appointments, Process and prepare memos, correspondence, travel vouchers, or other documents, Scheduled space and equipment for special programmes and prepared lists of participants, Took orders for merchandise or materials and sent them to the proper departments to be filled, Contributed to administrative support tasks, such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets, Helped with taking care of plants and straightened magazines to maintain lobby or reception area, Collected, sorted, distributed, or prepared mail, messages, and courier deliveries, Kept current record of staff members’ whereabouts and availability, Transmitted information or documents to customers, using computer, mail, and facsimile machine, Scheduled appointments and maintain and update appointment calendars.