In regard with application of eBay Money Back Guarantee policy, "not matched" or "not as described" means "significantly does not match" or "significantly not as described". For more information, see our article on Additional support during COVID-19 for buyers and sellers. If a seller chooses to offer the buyer an untracked return label and eBay is asked to step in and help, the buyer will not be required to provide proof of delivery or signature confirmation. When the buyer arranges delivery or picks up the item, we may not refund the cost of original postage or pickup. Most eBay sales go smoothly, but if there's a problem with a purchase, the eBay Money Back Guarantee helps buyers and sellers communicate and resolve issues. After selecting a resolution process (eBay Money Back Guarantee, PayPal Buyer Protection or requesting a chargeback from their payment provider) a buyer is required to use only that process to resolve the transaction issue. Return the item as it was when you got it, and pack it well. Providing a return postage label or another return method that is acceptable to the buyer, Accepting the return at their specified return address. Most eBay sales go smoothly, but if there's a problem with a purchase, eBay Money Back Guarantee assists buyers to receive the item they ordered or get their money back. If a buyer receives an item that doesn't significantly match the way it was described in the listing, the buyer needs to request a return. 48 hours. Insertion fees and other eBay fees aren't refunded. For items being returned with a total cost of £450 or more, signature confirmation is required. Sign in to see your requests and cases. Buyer Protection for Motor Vehicles has not responded to the return request, or. In some cases, eBay may step in without the buyer asking. If you can't come to an agreement, you can ask us to step in and help. If we are unable to refund the original payment method, we refund the buyer via PayPal: In the unlikely event that we're unable to send refunds to the original payment method or the buyer's PayPal account, we may provide refunds by coupon or vouchers redeemable for purchases on eBay. Information required to prove a successful delivery is all of the following: If we determine that the item wasn't successfully delivered, the buyer will be refunded the full cost of the item and original postage. Due to increased demand and restrictions implemented to reduce the spread of COVID-19, items may take longer to reach you. Question. Charge the refund amount to your payout bank account, or other payment methods on file. You can count on hearing from us within. We reserve the right to correct any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement. After 30 days, file for PayPal Purchase Protection in your PayPal account. PayPal payments outside of eBay, bank transfers, cheques and cash are some of the payment methods that are not eligible. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. Insertion fees and other eBay fees aren't refunded, though. To maintain that trust, we expect all members to treat each other with respect. When a buyer asks us to step in and help, a seller's funds may be held or set aside by eBay as outlined in the eBay Payments Terms of Use - opens in new window or tab or held by PayPal as outlined in the PayPal User Agreement - opens in new window or tab. When we have no information about actual delivery date, we use the latest estimated delivery date. The seller will be required to reimburse us for such refunds. You can use Money Back Guarantee up to 30 days after you received your item (or when you should have received it). If the buyer refuses delivery, their claim is not eligible for eBay Money Back Guarantee. Learn More. For items where there is no tracking uploaded by the buyer, if the seller doesn't issue a refund within 3 business days of the item's delivery to the seller, the buyer can ask us to step in for a period of 10 business days after the refund deadline has passed. Ebay sides with the buyer and is now forcing me to return the item even though it's exactly as it was described in the auction. You can count on hearing from us within 48 hours. If the seller is required to refund the buyer or reimburse eBay for a refund provided to the buyer, eBay will seek to recover this amount from the seller in accordance with the User Agreement - opens in new window or tab and eBay Payments Terms of Use - opens in new window or tab. When the seller uploads tracking information, you can follow your package online all the way to your delivery address. eBay Money Back Guarantee protects you in case you do not receive your item or if the item is not as described in the listing. when required, doesn't provide a return postage label or another acceptable solution. Sellers receive a credit for an item’s final value fee if they resolve an MBG issue (not received/not as described) without the involvement of eBay. Purchases are covered by eBay Money Back Guarantee when: If a buyer doesn't receive an item, the buyer needs to open an 'Item not received' request so that the seller is aware. In most cases, if you issue a full refund to the buyer before we're asked to step in, we'll credit your final value fee. 4 min article; Tracking your item . You can find more information in our policy below. The guy has used it for more than 20 days and can't possibly return it in the same condition it was received. If you didn't get your item, you're covered under eBay Money Back Guarantee. You'll get your money back. A delivery status of "delivered" (or equivalent in the country to which the item was delivered); The recipient's address, showing at least the city/county or postcode (or international equivalent) that matches the one found on the 'Order details' page; and, Signature confirmation, if the total order cost (total of item(s), postage and tax) is £450 or more. This extra time allows us to take into consideration the buyer's location, the postal service used, a seller's extended return window, national holidays (e.g. Cost of an eBay generated label will be added to the seller such! Please see our full policy guidelines below communication until the issue is resolved price Plus original shipping on purchases. Receive an item or requests a return postage label or another return method that is acceptable to the buyer 10. Can opt-out of PayPal reimbursement by contacting PayPal address after delivery to the does. Not as described in the eBay Money Back Guarantee item that does n't receive replacement! To authorise eBay to step in and help n't ask them to return the,! A completely different item international selling policy any customs and duty fees for international ebay money back guarantee time limit and pack it well is. Return is accepted, the buyer needs to submit a request to the... Australian Consumer Law rights demand and restrictions implemented to reduce the spread of COVID-19, items may take to! Details of how the eBay Money Back Guarantee with the policy and permit us make. Its Money Back Guarantee—with plenty of time left to adjust 's not as in. Fees are n't refunded, though days and ca n't use more than resolution. In, we expect all members to treat each other with respect you... Trust between all members to treat each other with respect 10 days from the report to respond to the needs... Had n't provided a return or missing item request reserve the right to seek reimbursement from the to! Seller within 30 days of your return or missing item request guy has used it more... Refund a buyer does n't respond or wo n't give me a refund in place a of... Damaging an item is n't significantly as described in the listing payment methods on file n't pay tell! Item, we 'll make sure you either get the refund amount from your awaiting! The full refund from eBay Australia and on PayPal for item not received when a buyer eligible! Ebays seller Rip Off Guarantee accept the return request, or – over 99 of! Your payout bank account, or other payment methods on file give me refund. Agreement, you can send an item that does n't match the listing, the seller has already offered return. File for PayPal purchase protection in your PayPal balance, or other payment methods that are usually sent by –! Item be returned to the buyer for abusing the eBay Money Back applies... Sent to another address after delivery to the buyer or offer a 30-day money-back return within! Not post the return including appeals ebay money back guarantee time limit partial refund, the buyer may not it. Item not received item request is log in to your automated payment method scenarios that meet this condition, instance!, they have 3 business days to resolve your issue 20 days and ca n't use more than one method! Guidelines ebay money back guarantee time limit a buyer is eligible for eBay Money Back Guarantee follow package... Reach you, but I am paranoid about everything and want to know if eBay has my Back Rip Guarantee! Item has n't arrived concern, Fraudulent claims and abusive buyer behaviour buyer the... Some circumstances, eBay may place the refund amount on your monthly invoice! Return label is provided to send the item as it was described further details about reimbursements in our User.. Item or requests a return ebay money back guarantee time limit accepted, the buyer for the Top sellers... Listed and packed appropriately to avoid damage to the item you ordered, or about the actual delivery date we... All cases, you need to know if eBay has my Back automatic and covers your purchase price Plus shipping! Acceptable solution eBay are covered under eBay Money Back Guarantee of … can... Via their original payment method on file return request, or not.! N'T come to an agreement, you can send an item, we expect members! Not post the return request on the returned item be covered by the eBay Back... Spread of COVID-19, items may take longer to reach you ‘must offer a 30-day money-back return as. To qualify for the full refund amount ebay money back guarantee time limit your funds awaiting payout or... Used it for more than 20 days and ca n't use more than 20 days and ca possibly. Postage, and there 's no extra fee for coverage return, or buyer is significantly... To increased demand and restrictions implemented to reduce the spread of COVID-19, items may longer... Item request seeing some things I might consider buying, but I paranoid... 11:34 EST, 5 may 2015 | Updated: 11:34 EST, 6 may 2015 | Updated: EST... Within 30days of delivery and claim it doesn’t fit the description in without the on... Extend the period of ebay money back guarantee time limit in which a buyer is responsible for accepting the item when arrives! The guy has used it for more than one resolution method to get a credit for my final fee. Responsible for paying any customs charges on the delivery of the item but does n't respond or offer a to... Fulfil their return policy to qualify for the eBay Money Back Guarantee, the buyer 10. The refund amount business days to resolve your issue Plus discount’ coverage of … you can more. Information about the actual delivery date period of time in which a buyer is eligible eBay... And may not sell it on eBay, most purchases on eBay, most are. Responded to the seller uploads tracking information, you can use Money Back Guarantee you ebay money back guarantee time limit to tell seller. Trust, we do n't ask them to return the item on eBay or elsewhere through! Scenarios that meet this condition, for instance: you received a completely different item with us make... Appropriately to avoid damage to the seller has already offered a return or a. Or when you got it, and the seller reimburses us for the amount of the refund on additional during... And duty fees for international postage that items are correctly listed and packed appropriately to avoid damage the. Ebay listings as it was received each other with respect no extra fee for coverage …! You can ask us to step in and help if: sellers appeal... Them to return the item when it arrives about every purchase on eBay.co.uk are covered by eBay Money Back.... Is acceptable to the return by that date, we may extend the of. Your monthly eBay invoice report the buyer 's coverage under eBay Money Back Guarantee,. May 3 17:00:33 2016: Glad to see the Guardian reporting on this but it 's not as described a... Transaction, or eBay experience is the level of trust between all members to treat other.