Warby Parker is a socially conscious company with a clear website as well as good customer service and solid reviews. We aim to provide readers with the most up-to-date information available about today's consumer products and services. They have affordable glasses that are amazing crafted and very stylish. I had uploaded my prescription and my glasses came in under a week. For more information about reviews on ConsumerAffairs.com please visit our Warby Parker says this process is unfair to the consumer and they wanted to provide an alternative. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. You can also buy contacts from Warby Parker. The following lens types are available at Warby Parker: In addition to single-vision lenses, Warby Parker offers progressive glasses starting at $295 and progressive sunglasses starting at $375. I never heard from them again so I called them back. THE GLASSES — I really liked the glasses I tried in my first home try-on round. On consumeraffairs.com, the average Warby Parker glasses review was 2.5/5 stars, based on 37 responses. Whether you’re looking for eyeglasses, sunglasses or contacts, Warby Parker is worth checking out. Multiple locations: See reviews below to learn more or submit your own review. Sign up to receive our free weekly newsletter. Rainbow colors: You can buy the frames recommended to you (or any frames on the site, for that matter), or you can also choose up to five pairs to try on at home for free. You can choose from five general shapes including cat-eye, square, round, rectangle and aviator. At some stores, you can also get an eye exam and update your prescription. When you first get to Warby Parker’s website, you have a couple of options. I got my first pair of Warby Parkers today and they are perfect. No matter what your total comes to, you can expect free shipping on all orders. The ordering process could not have been easier. Honest Opinion Of Warby Parker Women’s Eyeglasses Complaints About Warby Parker Glasses. I was satisfied with my glasses. There is no way to contact the physical store. I did an order for progressive lenses, which I received in a timely manner in a nice package. :). I used their App to measure my PD then didn't hear from them for a couple weeks. The communication between customer service and each individual store is extremely poor- with no direct phone line and solely reliant on emails which are seldom checked. I ordered the at-home try on back in April and after thinking about it for a while I decided to order my favorite pair of the 5. All of these high quality images are fine and dandy, but glasses need to be tried on in order to really get a good idea, right? Have you ever ordered from Warby Parker? I took the quiz to see what recommendations I would get. Warby Parker came to be because of a problem. 119 reviews from Warby Parker employees about Warby Parker culture, salaries, benefits, work-life balance, management, job security, and more. While these prices aren’t as low as those at Zenni Optical, they do beat the median price of frames and lenses at Costco Optical. I am a very satisfied customer, and appreciate their professional and helpful customer service department. Additionally, there’s a one-year no-scratch guarantee for eyeglasses and sunglass lenses. For more information on shipping and turnaround times, visit Warby Parker’s FAQ page. Their customer service team is out of this world. Thankfully, the low prices aren’t an indicator of low quality. Warby Parker, Raleigh. Warby Parker was founded by students who realized that the eyewear industry was dominated by one single company. I placed my order on 11/4 and have yet to get an update on when they will be shipped. A free inside look at company reviews and salaries posted anonymously by employees. When my glasses arrived they helped shape them to my head so they wouldn't slide down my nose, for free. Both cases are great quality. My prescription was what held up my order so definitely make sure you send them a photo of your prescription and your PD ASAP to speed things up. Very affordable! She was not given a paper copy because the script was “in the system.” The optometrist was located inside the Warby Parker store. Their customer service representative could not have been more helpful. And if you don’t, you’ll have 30 days to return or exchange them once they arrive.Â. Everyone that wears them knows this. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. This honest review of blue light glasses by Warby Parker — the popular, philanthropical and cost-effective eye retailer — lays out all the details about blue light glasses generally and why I recommend these blue light glasses specifically.. Thank you, you have successfully subscribed to our newsletter! I called them again. My glasses arrived within 10 days, as promised. They sent me a new pair of glasses and a free return label to return the defective glasses. These are great ways to make sure you’ll love the glasses you order. However, I just received my glasses today, Aug. 21. I'm not a review person but after 4 years I had to give this company the hype they deserve. Expedited shipping, which typically cuts the turnaround time in half, is available for $20 during checkout. Funky, fun frames: It is amazing that neither a customer nor the customer service from Warby Parker are able to contact each store. My daughter received an eye exam and was issued a prescription for contacts and glasses. These cost $110, $220 or $440 respectively, and … They dominate ophthalmic e-commerce and are developing a brick and mortar presence as they have opened storefronts in … Warby Parker Blue-light Glasses Review. E-gift cards arrive within an hour of ordering. I will not be ordering from them again. This was right after I purchased a brand new pair of glasses in July. They sent me a link to their app to take the measurement. Guess what Christina said - FREE! I felt like they really cared and made the experience very personal. Warby Parker Review. I honestly do not have many complaints. I have been using Warby Parker as my primary source for glasses since 2015. All communications back and forth with WP were friendly, timely, and helpful. Instead, WarbyParker.com is part of the new eyewear market that is growing online and includes shops like Coastal.com . The Welty style frames from Warby Parker (my favorite!) A couple weeks later it happened again so I decided that I wanted them replaced. With this feature, you can select five frames to test out for five days at no cost. This had to be done through the customer service number. Warby Parker sells their own designs, which are available in virtually every color of the rainbow. They ship you five samples to show off to your friends, you pick your favorites, they ship your prescription glasses and you return the samples with free return shipping. Sherri. I was unable to purchase contacts because the online script is incomplete and void of required information such as physician name. I was ecstatic that the process before had gone so smoothly, and wanted a repeat of that. It also has dozens of stores throughout the United States and a few in Canada. I highly recommend Warby Parker! Warby Parker is a glasses shop that sells glasses and gives eye exams. Unsubscribe at any time. You’ll be asked to enter a valid credit or debit card number for the at-home trial as a security measure in case the glasses are damaged or not returned. So overall I'd like to rate my experience with Warby Parker as great. Warby Parker is also one of few online glasses retailers to offer a storefront experience in addition to their online services, maintaining over 100 brick and mortar locations around the U.S. and progressive sunglasses are available from $375. Didn't make a purchase but did pick out shades I'll likely buy this summer and of course I'll be back in a few months for new glasses. You can also get lenses with prism correction. They feel like friends at the end of our chat. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. The glasses are supposed to take 7-10 business days. Extremely unaccommodating and unhelpful. Warby Parker was created to offer a refreshing alternative to other eyewear companies on the market, who keep prices artificially high while reaping huge profits. Do you want to buy Warby Parker online glasses? The company provide higher quality, better-looking prescription eyewear at the lowest possible prices because they design and produce all their frames in-house. Warby Parker also partners directly with select. Unfortunately, I could not wear the glasses with the progressive prescription. In addition to offering great prices and reliable service, Warby Parker also partners with nonprofits to distribute glasses to people in need. Find a new pair today with our free Home Try-On program. Last year they replaced the lenses for one of my old pairs of frames for FREE and also they did a second pair of my old frames for FREE just for being a loyal customer for the past 4 years. Not to mention this company takes care of their customers. I like to have several pairs of glasses to change my look and I'm able to buy several pairs given their low cost. I returned the glasses with ease, no questions asked. I was asked about my face width, frame shape preferences, favorite colors and materials, the date of last eye exam and whether I wanted sunglasses recommendations.Â. About Warby Parker. Three for 1 - amazing!! Again, if you have FSA or HSA dollars to spend or eye insurance that you’d like to use, No matter what your total comes to, you can expect. Get buying tips about Glasses Online delivered to your inbox. Copyright © 2020 Consumers Unified LLC. I wear tri-focals, which are not the easiest to fit and usually require adjustments, so I was nervous about this purchase. 51 likes. ALWAYS very warm, welcoming and helpful. I was so happy about this but when I put them on, the glasses were very much at a slant. ... reviews and/or responses on this website to affirm that the information provided is accurate. In addition to offering great prices and reliable service, Warby Parker also partners with nonprofits to distribute glasses to people in need. We had a few email exchanges and they were very fast to respond and attentive. So, I've been looking for an alternative way to buy glasses and came across Warby Parker. ConsumerAffairs is not a government agency. Fast, free shipping both ways. This is the most popular product purchased on my blog! The reps were so kind and helpful. and lens material.Â. You can learn more about the. April 9, 2012. I asked to have my lenses replaced and she said because I have the blue light filter they cant replace my lenses... they just have to make me new glasses all together. I contacted their customer service department, and was connected with a different representative. From there, you can enter your shipping and payment information and review your order. Love the look and quality of the glasses. My Review of Warby Parker Home Try-On and Frames. ), lens type (classic, blue-light filtering, light-responsive, etc.) One of those many online retailers is the popular Warby Parker. If you’d like to use an FSA or HSA to pay for your order, you can enter the card information the same way you would place any other online order. Scout contacts by Warby Parker are affordably priced in 90, 180 and 360 day “subscriptions,” meaning that you’ll get packages with 180, 260 or 720 lenses. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Love the cost too! You’ll find a huge selection of styles and colors as well as competitive prices and fast, free shipping. If you wear eyeglasses, then you know how expensive and inconvenient it can be to buy a new pair. Of course, some options are more expensive than others. I wanted to see how the contact pricing compared to other websites and found that my contacts were very similar in price to other companies. Unfortunately, The retailer carries a wide range of popular brands including Acuvue Oasys, Biofinity, Dailies and Air Optix. I’ve worn glasses for 30 years. Now that I am more familiar with the process, I'm definitely looking into purchasing more pairs! We decided that I would keep them and take them in for an adjustment once the business opened back up. I have eyeglasses and sunglasses from Warby Parker that I bought at a local shop. For every pair of glasses sold, Warby Parker donates a pair of eyeglasses to someone in need around the world. Customer service must send the store an email. Reading the reviews here, I see Warby Parker must have gone downhill from the last time I ordered, which is a shame. Prescription eyeglasses starting at $95. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. “The one-star reviews of Warby Parker all sound like they were written by disgruntled opticians. In addition to their line of unique optical glasses, they also make some eyewear designed for fun in the sun. You’ll need to select your frame width, prescription type (single-vision, progressives, etc. Customers can shop in a Warby Parker store or have the company mail them up to five frames to try on at home. Thankfully, the low prices aren’t an indicator of low quality. You can choose from progressives and other options for an additional cost.Â, Be sure to take advantage of Warby Parker’s “try five frames at home for free” offer or download the app (iPhones only) to try on glasses virtually. You can visit it in-person to try on frames, discuss your prescription and order your glasses.Â, If you’re planning on placing an order online, just, , you have a couple of options. So glad they have a location in the city where I can try things on! If anything I feel like they are kindly holding my hand, walking me through the details I need. Expedited shipping (available for $20 during checkout) typically cuts the turnaround time in half. While these prices aren’t as low as those at, , they do beat the median price of frames and lenses at. I never have to talk to a robot. High quality, well-fitting, and great style.” There are also many negative reviews of the company: “Do yourself a favor – go elsewhere. They stand behind their product and do everything they can to help you if you do have a problem. Because it is under the one year warranty. Original review: Jan. 15, 2020. I have never encountered a better financial and emotional investment! I put it back in, and in a few days it happened again so I called the company. When it comes to frame styles, there’s no shortage of selection at Warby Parker. On a Tuesday morning before work, I stopped by Warby's brightly-lit Brooklyn location for an eye exam and checkup — this was set up for me by the Warby Parker team for the purpose of this review. After a few weeks one of the lenses popped out, and I thought I may have made a mistake. Unfortunately, Warby Parker does not currently offer bifocal lenses. I have been using Warby Parker as my primary source for glasses since 2015. Highly recommend. They fit really well and they are super cute! Once you receive your glasses, you’ll have 30 days to return or exchange them. Get free money tips delivered to your inbox daily! Latest Review: You can still get a pair of prescription glasses for under $100 all-in from Warby Parker. I was excited since my prescription was already on my account. FAQ. This tech told me that when last I called them I called and cancelled my order. Warby Parker has … I never feel rushed or like a bother. Single vision prescription works great for me. I had 3 transactions with Warby Parker this year. Ordering glasses from Warby Parker works in one of two ways: If you’re interested in visiting a store, use the website to, see if there’s a Warby Parker location in your area, . She was just as helpful, and easily accessed the information from my previous call. Contact lenses will arrive within 5-7 business days unless you’ve ordered certain specialty lenses. When I reached out to the customer service department to see if I could return them or get them fixed, I never received a response back. According to the table in Warby Parker’s help section, prescription orders have a turnaround time of 7-10 business days, while home try-ons and non-prescription orders usually arrive in about five business days.Â. AdvisoryHQ Warby Parker Review | About the Company The company behind Warby Parker reading glasses and prescription lenses was founded in 2010 and is headquartered in New York City. Shipping and returns are free. Frames are available in up to 13 different colors and five different widths. Although it took 20 days and I couldn't get ahold of anyone in customer service (800 number) or live chat, I'm really happy with the glasses! Tell us about your experience in the comments below! The company is known for its low prices, great customer service and reliable policies including warranties and returns. My Thoughts on the Warby Parker Frames. The retailer carries a wide range of popular brands including Acuvue Oasys, Biofinity, Dailies and Air Optix. Warby Parker - review. 393 Warby Parker reviews. I placed my order for prescription eyeglasses, a case, and lens cleaner on Aug. 1. Warby Parker is a designer eyewear company that sells prescription eyeglasses, sunglasses and contacts. How do I know I can trust these reviews about Warby Parker? All Rights Reserved. You can also customize the lenses to fit your individual prescription and preferences. In fact, Consumer Reports ranks Warby Parker as the second-best place to purchase eyeglasses right after Costco Optical. As far as materials, you can choose from acetate, metal or a mix of the two. I am very disappointed with this "expedited shipping". This company is not yet accredited. I just called and the nicest girl named Christina answered the phone, so sweet, and I told her that my frames in the glasses I'm currently wearing (the ones purchased in July) have taken a beating because I love them so much I hardly wear my contacts anymore. 394 Warby Parker reviews. For more information on shipping and turnaround times, visit, If you’re buying regular frames and lenses, you can, (iPhones only) to try on glasses virtually. Polarized polycarbonate lenses or 1.67 high-index sun lenses. Accessories and gift cards also have a turnaround time of five business days. The Netflix of Prescription Glasses: A Warby Parker Review. For single-vision lenses, you can choose to add polycarbonate blue-light filtering for $50 or light-responsiveness from $195. I have called three times with no corrected invoice. I tried to purchase a pair of prescription glasses but they refused to use my prescription because it was expired for only a few months. Warby Parker designs and sells prescription eyewear and sunglasses. . While there are many positive reviews on the same site, some of the negative reviews step from shipping and dealing with employees. I no longer support big box store mentalities and I will be buying from a local small businessman! Couple weeks later I had practically 3 brand new pairs of glasses and the only ones I purchased were the new ones in July. Warby Parker has a consumer rating of 2.68 stars from 273 reviews indicating that most customers are generally dissatisfied with their purchases. The store does not have the ability to add the patient name to each invoice for the glasses which is problematic when insurance allows for one pair per family member per year. Enjoy reading our tips and recommendations. I received the case and lens cleaner within a week. Again, if you have FSA or HSA dollars to spend or eye insurance that you’d like to use, select your carrier on the website for details on how to apply it.Â. Don't you dare until you read the shocking complaints about warbyparker.com in our review. Warby Parker review: Style. You can also get lenses with prism correction. We value your privacy. I gave it to them on the phone and asked them to send me a confirmation email stating that they received my information and my order was good to go. I had an eye exam just prior to the Covid-19 stay at home orders, and desperately needed my glasses updated. (Execs from … Founded in 2010, Warby Parker offers a unique take on vision. Warby Parker is a giant in the ophthalmic industry. Warby Parker lets you pick up to five frames to try out before making a purchase. I also ended up just calling my local store to process/confirm my order once I sent in my prescription, and the guy was super helpful. We’ll start sending you the news you need delivered straight to you. For single-vision lenses, you can choose to add polycarbonate blue-light filtering for $50 or light-responsiveness from $195. Three glasses were purchased for three separate family members. What Is Warby Parker? Their pricing hasn’t changed since they’ve been in business – it’s still $95 or $145 for most pairs, with a few premium frames available now for $195. I was told nobody had checked the email. Not designer but classy; Scratch and UV resistant as standard; Style is at the heart of Warby Parker’s offering, but a quiet, unshowy style. WP always has my back, the customers back, and their customer service team has been stellar every phone call over the years. I had paid for the expedited shipping (supposed to be shipped in 2-4 days) and I have not received anything yet (as of 11/13). I ordered a pair of glasses from this company then waited a couple weeks without hearing from them. There should be riots outside but we just keep paying a fortune for glasses. Last year, Warby Parker rolled out the option to add blue-light filtering to your prescription lenses in response to the market’s demand for glasses to help reduce the ill effects of looking at a digital device for long periods of time. Why must I select a minimum of one star to place a review that deserves ZERO stars? This is true for eyewear, accessories and unopened or defective contact lenses. Ended up wasting hours before getting frustrated and purchasing from another retailer. You’ll also need to know your pupillary distance, which may or may not be included on your prescription. I ended up returning the glasses and looking elsewhere. Other than that, I'm so pleased. If you’re shopping for a new pair of glasses, be sure to consider these five things about Warby Parker. Again, arrived in a timely manner, packaged nicely. Our content is intended to be used for general information purposes only. Thank you WP!!! I then ordered 2 of the 3 pairs of glasses that I liked, with single vision lenses. Unsubscribe easily. Because of this, prices stayed high and consumers continued to pay them. Generally, frames and prescription lenses range from $95 to $295 in total. With a recommendation from your doctor, you can also try Scout by Warby Parker daily contacts.Â. There are no designer labels on the website, just the company's own styles, prettily displayed on pretty faces. Overall, Warby Parker is a great place to shop online for affordable prescription glasses and sunglasses.Â, If you’re buying regular frames and lenses, you can expect to pay between $95 and $145. I received them in a nice package, tried them on, and was able to find 3 pairs that I liked. For every pair sold, a pair is distributed to someone in need. My new glasses are just fine! I did find it frustrating that it took about one week for them to notice that my prescription was missing the pupillary distance, if I had known earlier to request for this I would’ve been adamant that my optician measure it. If you choose free standard shipping, you can generally expect to get your order within 5-10 business days. My only regret is getting the blue light filter (costs extra) for my eyeglasses because it's essentially worthless. Designing and selling vintage inspired frames, they give away a pair of glasses to someone in need for each pair that they sell. They patiently gave feedback while I tried on pretty much every style. I’ve worn glasses for years and have gone way too long without replacing them in the past because I’ve wanted to avoid the cost.Â. However, a quick Internet search of “Warby Parker reviews” will find some disgruntled customers. I have never encountered a better financial and emotional investment! COVID update: Warby Parker has updated their hours and services. (Don't choose the call option!) Thankfully, Warby Parker has addressed this need with their free “home try-on” program. , which typically cuts the turnaround time in half, is available for $20 during checkout. She noted my account. You can start shopping by clicking on eyeglasses, sunglasses or contacts at the top of the page or take a quiz to find frames. You can learn more about the Buy a Pair, Give a Pair program on the company’s website. I was able to find a pair that worked well for me that wasn't outrageously priced. Jim Tanous July 17, 2013 . Privacy Policy | Ad Disclosure, How to Switch Phone Carriers (Without Making a Mistake), How to Freeze Your Credit with Equifax, Experian and TransUnion, Best Credit Cards for Saving and Investing Rewards, The 4 Credit Cards in Clark Howard’s Wallet, How to Choose a Credit Card for College Students, Best and Worst Homeowners Insurance Companies, Travel Medical Insurance: What You Need to Know, Long Term Care Insurance: What You Need to Know, 6 Things to Know Before You Start a 401(k), Things to Know Before You Cancel Your Streaming TV Subscription, How to Find the Best Deal on Cheap Internet Service, Free Advice: Clark’s Consumer Action Center, Ask Clark: Submit a Question for the Show, If you’re shopping for a new pair of glasses, be sure to consider. At Warby Parker, progressive lenses begin at $295, and progressive sunglasses are available from $375. They said that they could not find my PD information? The retailer offers a large selection of frames for both men and women online. Shopping at Warby Parker was fun!”John P. IL “The service was great. And every time I need them adjusted they do so happily. You can start shopping by clicking on eyeglasses, sunglasses or contacts at the top of the page or, You can buy the frames recommended to you (or any frames on the site, for that matter), or you can also, choose up to five pairs to try on at home for free, (available for iPhones only) and try on frames virtually.Â, , you can enter the card information the same way you would place any other online order. After much trepidation and research I decided to try ordering them online. Before you get ready to place your order, make sure that you have a valid prescription nearby and know your pupillary distance. I love my glasses and I think the price is fair. When I first heard about online glasses I was not a big fan of it myself, but let me tell you why I love Warby Parker. If you are struggling with dry, tired, strained eyes, I feel your pain. Glasses are idiotic in pricing and the buying experience is horrible. Optician glasses and lenses can cost anywhere from $100 dollars up to $900 and maybe even more. Glasses are a huge deal to me since I wear them every day—they have to be something that I can wear with everything. These are great ways to make sure you’ll love the glasses you order. Sunglasses: © 2021 Clark Howard Inc. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. How Much Does A New Pair Of Glasses Cost? The ability to try on glasses before you buy them is a major benefit when purchasing online, so this alone can make it worth it to buy from them. This is true for eyewear, accessories and unopened or defective contact lenses. . 112 reviews of Warby Parker "Stopped in opening weekend, got free sorbet and tried on every pair of sunglasses. I explained that I do not wish to take an eye exam when covid numbers are high and my eye numbers haven’t changed in years. When you’re ready to check out, you can submit your doctor’s contact information, upload an image of your prescription (taking a photo or scanning it in) — or select to send your prescription to Warby Parker, via fax or email, after checking out. Amazing crafted and very stylish true for eyewear, accessories and unopened or defective contact.... An adjustment once the business opened back up and my glasses and a in... Are more expensive than others the customers back, the glasses are a huge deal to me since wear... Posted anonymously by employees backpacking trip and replacing them was too expensive than others a that. Of those many online retailers is the most popular product purchased on my account say that they so! It happened again so I called them I called them and take in! Manner in a nice package, tried them on, the average Warby Parker is worth checking.! 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